Help & support.
Find where data brokers list you, and opt out yourself. Here's how to get help with it.
Email a human.
direct · no ticket queueEmail us about anything — a bug, a broker that changed its opt-out process, or a feature request. Because Silo Scanner runs entirely on your Mac, please don't include your personal profile details in your message; we can help without them. For non-private questions you can also open an issue on GitHub.
Email support ↵The short answers.
privacy · scanning · opt-outsNo — and be wary of any product that says otherwise. Silo Scanner checks a dated human-audited broker registry and prepares supported opt-out requests and checklists, but brokers control their own databases: removal can be slow, partial, or reversed when a broker re-ingests data. Silo Scanner never claims 'guaranteed', '100%', 'erased', or 'permanent', and it is not a legal service.
It means Silo Scanner couldn't verify that broker automatically and won't guess. Some brokers have no public search page, some disallow automated access in their robots.txt (which the scanner honors), and some return blocked responses. Rather than reporting a false 'clear' or hammering a site that said no, those brokers are honestly labeled 'Needs Manual Check' with instructions for checking them yourself.
No. Silo Scanner prepares supported opt-out links, emails, or postal letters from its current registry and then opens them for you to send. You send every request yourself, so nothing goes out in your name without your explicit action. If a current channel is not supported by the evidence, you get a manual checklist item instead of a generated letter or guessed contact.
Your saved profile, results, and exports stay on your Mac. A scan you start sends the needed name and location terms directly to selected broker sites, which also receive ordinary request metadata such as your source IP and the app's user-agent string. There is no Silo account or telemetry, and Silo Scanner never asks for your Social Security number or full date of birth.
Where they actually apply. Letters include CCPA deletion-right language only when the broker is covered by the CCPA and you're a California resident — the app won't assert rights you don't have, because inaccurate legal claims get requests ignored. Silo Scanner is not legal advice; for anything contested, consult an attorney.
Silo Scanner is a one-time purchase of $24.99 on the Mac App Store. There is no subscription or in-app purchase; you buy the tool once and can re-scan whenever you like.