Help & support.
Find where data brokers list you, and opt out yourself. Here's how to get help with it.
Email a human.
direct · no ticket queueEmail us about anything: a bug, a broker that changed its opt-out process, or a feature request. Your profile lives only on your Mac, so please don't include your personal profile details in your message; we can help without them.
Email support ↵The short answers.
privacy · scanning · opt-outsYes. Broker Opt-Out by Silo is the same app and the same App Store purchase under its new name. It is not Silo Scan, the separate app that turns paper into searchable PDFs.
No, and be wary of any product that says otherwise. Broker Opt-Out by Silo works from a broker registry with dated, source-checked evidence and prepares supported opt-out requests and checklists, but brokers control their own databases: removal can be slow, partial, or reversed when a broker re-ingests data. The app never claims 'guaranteed', '100%', 'erased', or 'permanent', and it is not a legal service.
It means the app couldn't verify that broker automatically and won't guess. Only 5 of the 39 brokers in the registry allow an automated public check. The rest have no usable public search page, disallow automated access in their robots.txt (which the app honors), or put up a challenge wall. Instead of reporting a false 'clear' or hammering a site that said no, those brokers are labeled 'Needs Manual Check', with a direct link when a current one exists. A name-only result also stays at Needs Manual Check unless one of your cities appears on the page next to its state.
No. For the 15 brokers with a supported channel, the app opens the broker's own opt-out form in your browser or composes an email in your mail client, and you send it. Nothing goes out in your name without your explicit action. For the other 24, the registry evidence does not support a ready-made request, so you get a manual checklist item with the broker's notes instead of a generated letter or guessed contact.
Your saved profile, results, and exports stay on your Mac. A scan you start sends the needed name and location terms directly to selected broker sites, which also receive ordinary request metadata such as your source IP and the app's user-agent string. Your email and phone number, if you add them, appear only inside the requests you send. There is no Silo account or telemetry, and the app never asks for your Social Security number or full date of birth. Erase all data in Settings removes your profile, scans, and tracking in one step.
Case Desk exports the selected follow-up as a standards-compatible .ics file through the macOS Save panel. You choose where to save it and can open or import it yourself; Broker Opt-Out by Silo does not request Calendar access, insert an event, transmit a reminder, or export an entire case automatically.
Where they actually apply. Letters include a deletion request under the California Consumer Privacy Act only when the broker is flagged as covered and your profile's state is California; 12 letter-producing brokers are in scope today. The app won't assert rights you don't have, because inaccurate legal claims get requests ignored. It is not legal advice; for anything contested, consult an attorney.
Broker Opt-Out by Silo is a one-time purchase of $24.99 on the Mac App Store. There is no subscription or in-app purchase; you buy the tool once and can re-scan whenever you like.