Help & support.
A file organizer whose model never leaves your Mac. Here's how to get help with it.
Email a human.
direct · no ticket queueEmail us about anything — a bug, a question about categories, duplicates, or watched folders, or a feature request. Because Silo Tidy runs entirely on your Mac, please don't include any private file content in your message; we can help without it. For non-private questions you can also open an issue on GitHub.
Email support ↵The short answers.
privacy · safety · categoriesNever. Silo Tidy organizes; it never destroys. Its four actions are Preview (nothing written at all), Copy, Move (both write only into a target folder you chose), and an Apple Smart Folder that groups files without moving anything. It doesn't delete files, doesn't sync to the cloud, and doesn't touch your source files in Preview or Smart Folder mode.
They're moved, not deleted. The Duplicates tab finds byte-identical files with a size, partial-hash, then full-content-hash funnel — no AI model involved — and resolves each set by moving the redundant copies into a 'Duplicates' folder inside your target, always keeping one of each. Nothing is ever erased; you review the moved copies and decide what to do with them.
Against your own categories, not a fixed taxonomy. You describe categories in plain language ('tax documents', 'client invoices', 'screenshots to sort'), and a local Gemma 4 model running on Apple MLX classifies every file against them — each file gets a confidence score and a one-line reason, so you can see why it was filed where it was. Documents, images, code, archives, and audio/video metadata are all in scope; scanned PDFs and images are read with on-device Apple Vision OCR.
No. Scanning, text and image extraction, classification, and OCR all run fully offline on your Mac. There's no cloud LLM, no account, and no telemetry. The only network egress is the one-time, consent-gated download of the Gemma model weights from public open-weights mirrors (ModelScope or Hugging Face) after onboarding.
Yes. Silo Tidy can watch folders from the menu bar — point it at Downloads or any folder you choose, and it classifies new arrivals as they land. Watched folders persist across launches via macOS security-scoped bookmarks, so you grant access once.
Silo Tidy is a one-time purchase of $14.99 on the Mac App Store. No subscription, no in-app purchases — you buy it once and tidy as many folders as you like.