Help & support.
A file organizer whose model never leaves your Mac. Here's how to get help with it.
Email a human.
direct · no ticket queueEmail us about anything — a bug, a question about categories, duplicates, undo conflicts, or a feature request. Because Silo Tidy runs entirely on your Mac, please don't include any private file content in your message; we can help without it. For non-private questions you can also open an issue on GitHub.
Email support ↵The short answers.
privacy · safety · categoriesThe current build does not silently delete originals. Version 1.6.0, now in preparation and not in the current App Store build, adds frozen destination receipts and conflict-safe undo that restores only unchanged destinations when the original path is safe.
The Duplicates tab uses size, partial-hash, then full-content-hash checks to find byte-identical files — no model involved. You choose the keeper and which redundant copies move into the destination folder. Nothing is silently erased.
The current build classifies against your own categories, not a fixed taxonomy. Version 1.6.0, now in preparation and not in the current App Store build, adds editable per-file and bulk recategorization plus an explicit low-confidence review queue. Filename rules work without a model; optional Gemma 4 adds stronger content-aware classification.
No file content leaves your Mac. Scanning, extraction, classification, and OCR run locally, with no cloud LLM, account, or telemetry. The only direct outbound request is the optional, consent-gated download of one pinned Gemma 4 E2B snapshot from disclosed Hugging Face hosts.
Version 1.6.0, now in preparation and not in the current App Store build, freezes exact destinations before a write and rejects a commit if a source, decision, or destination changed after review. Completed runs keep a durable receipt and safe-undo eligibility; conflicts remain untouched and are reported.
No. Filename rules work without it. The optional Gemma 4 E2B 4-bit model is about 3.58 GB and requires 5 GB free disk; Silo Tidy shows its host, Gemma license, hashes, storage location, and device-fit guidance before consent.
Silo Tidy is a one-time purchase of $14.99 on the Mac App Store. No subscription, no in-app purchases — you buy it once and tidy as many folders as you like.