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Mac$19.99 one-time · no subscriptionmacOS 14+
Support · Silo Vault · macOS

Help & support.

Cited answers from your own files, on your Mac by default. Here's how to get help with it.

I · Get Help

Email a human.

direct · no ticket queue

Email us about anything: a bug, a question about Connect AI or the Timeline, or a feature request. Please don't include any private document content in your message; we can help without it. For non-private questions you can also open an issue on GitHub.

Email support ↵
II · Frequently Asked

The short answers.

first run · mcp · privacy

Not unless you turn on your own cloud key or connect an AI tool that uses a cloud service. By default, indexing, search, cited answers, the MCP server and the optional Timeline run on your Mac, and your vaults live inside the app's sandbox container. There is no Silo Vault account, telemetry or analytics, and Silo Systems receives no document or chat content from the app. Optional network features include consent-gated model downloads and requests to your chosen cloud provider while your own key is enabled. Versions 1.11.0 to 1.13.1 also have an optional model-catalog check, off by default, which runs automatically once you turn it on and sends none of your content. An AI tool you connect through Connect AI receives the passages it asks for and handles them under its own terms.

III · System Requirements

What you need.

apple silicon · macOS 14+
MacApple SiliconM1 or newer required
Operating systemmacOS 14+Sonoma or later
NetworkOne-time model downloadAbout 3.8 to 5.4 GB, then offline by default
DistributionMac App StoreSandboxed · one purchase
IV · More

The rest of the file.

policy · product · source