Help & support.
Lectures, interviews and recordings, transcribed on your device. Here's how to get help with them.
Email a human.
direct · no ticket queueEmail us about anything: a bug, a question about permissions or the model download, or a feature request. Your recordings stay on your device, so please don't include any private recording content in your message; we can help without it. For non-private questions you can also open an issue on GitHub.
Email support ↵The short answers.
privacy · permissions · studyNot unless you send it there. By default, recording, transcription, speaker labels, summaries and practice questions run on your device, and the only network traffic is the model download you approve. On the Mac you can connect your own cloud account or a server you run for transcription or summaries; that stays off until you switch it on and confirm what will leave the Mac, and your key stays in the macOS Keychain. Nothing ever goes to Silo Systems, and there is no account.
Only to hear audio playing on your Mac, such as a lecture stream or the other side of a call. ScreenCaptureKit is Apple's supported way to capture system audio, and macOS gates it behind the Screen Recording permission. Silo Transcribe takes audio only: no screen pixels, screenshots or video frames are captured, stored or transmitted. The Microphone permission covers your own voice, and the two are recorded together.
On the Mac, an open-weights speech model that runs on your Apple Silicon GPU after a one-time download you approve (about 870 MB). On iPhone and iPad, Apple's on-device speech recognition. On the Mac you can pick one of 17 languages or let the app detect it, and on every device Custom Vocabulary keeps names and terms spelled your way.
On the Mac, choose the Lecture template for a session and open the Study tab. It builds notes and practice questions from what the lecturer said, and clicking an answer jumps to that moment in the transcript. A question the lecture never answers, or answers two different ways, is set aside with the reason and never exported. Export the rest as CSV or as a tab-separated file that flashcard apps can import. A sample lecture installed on first launch shows the tab before you record anything; delete it and it does not come back.
On the Mac, by a local language model after the same approved download, unless you turn on cloud summaries with your own provider; then the transcript goes directly from your Mac to the provider you configured. On iPhone and iPad, by Apple Intelligence on devices that support it. Summaries are marked out of date when you change the transcript.
Yes. Every transcript is indexed in a local full-text search database, so you can search across all your sessions at once. The database lives in the app's own storage on your device.
Only for the model download you approve. After that, recording, transcription, summaries, practice questions and search all work offline, unless you choose to connect your own cloud account on the Mac.
It dictates into Silo Transcribe's own text fields on the Mac, not into other apps. On first use you choose its engine explicitly: Apple's dictation, or the same local speech model the app uses for transcription. It never switches engines on its own, and you can change the choice in Settings.
In their own apps. Silo Meet is the Silo app for meeting notes, and Silo Caption (coming soon, macOS 15) burns subtitles into video. Silo Transcribe is for lectures, interviews and the recordings you keep, though it still exports any transcript as text, SRT or WebVTT.
Silo Transcribe is a one-time purchase of $14.99 on the App Store, and one purchase covers Mac, iPhone and iPad. No subscription and no per-minute limit on transcription.